We’ve got your back – here’s what you need to know about our warranties
How to get help with your Flashpoint warranty issues
Step 1) Send us an email at support@flashpointlighting.com or give us a call at 212-647-9300
Step 2) Our Flashpoint Expert will troubleshoot, evaluate your problems and offer solutions. If we cannot fix it with you by phone or email, we’ll move forward with the warranty fulfillment
Step 3) We email you an RMA form, and if eligible, we’ll send you a shipping label to use as well.
Step 4) Once we receive the product, our trained Flashpoint repair crew will find the problem and return the product to you with a replacement part. If the issue isn’t a quick fix, we make sure you can get back to shooting quickly by sending you a replacement unit.
30-day returns: If you change your mind on any Flashpoint product, contact us by phone or email and we’ll provide you with free return shipping.
Out of warranty? Having problems with your unit, but your warranty has passed? Not to worry! We can offer a manufacturer recertified “out of warranty” replacement for half the current MSRP. Please note that the replacement unit will have a 90-day warranty.
Add extra warranty: If you want to extend the warranty beyond 90 days, you can add a service plan from New Leaf through Adorama.
Covered by warranty for lights: electronic components are covered for up to three years, but consumables such as batteries and flash tubes are limited to a 30-day warranty
Your product-specific warranty is in the user manual that came with your unit or you can find it to download on the product page on www.adorama.com